Subcinctus | Return & Refund Policy
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Return & Refund Policy

Shipping

 

Here are our estimated shipping delivery times:
USA: 5­ – 8 business days
Canada: 6 – ­12 business days
World: 10 – ­20 business days

Your order will be sent out on average within 3 days of ordering.

International shipping:
International shipments may incur customs fees. The customs policy is different in each country,
and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.

Order never arrived:
If your order didn’t end up arriving, be sure to let us know!
First, check your shipping confirmation and check that you had entered the correct address. If
the address was incorrect, we’d be happy to send you another order to the correct address,
however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at info@subcinctus.com
making sure you quote your order number. We’ll see what can be done.

 

Returns

 

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged,
then please get in touch with a photo of the product and the packing slip within a week’s time!

Wrong size:
If you’re unhappy with the size you’ve received, first check that the size stated on the garment
matches the size stated on the sizing chart. Though rare, it’s possible that the garment was
mislabelled. Let us know and we’ll get you sorted out.

Please make sure to check the size charts before ordering, as we normally don’t do size changes. If, however, the size you ordered does not fit well, please get in touch with us at info@subcinctus.com and we’ll let you know what your next steps are.

 

Refunds

 

We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase.

 

Return Shipping

 

In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.

Returns can be mailed to: Subcinctus, Jan Campertlaan 137, 2624PB Delft, The Netherlands. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.

You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
You must also take care to ensure that the goods reach us; i.e. you are responsible if you send the goods without track and trace and they get lost.

 

Contacting us

 

If you have any questions about this Policy, please contact us.

This document was last updated on February 11, 2019